Terms of Use

These Terms of Use govern access to and use of the Arbiter Transact platform. By using Arbiter services, you agree to comply with these terms.

1. Account Verification

Users must verify their accounts before accessing Arbiter services. Personal information provided must accurately match bank account details.

2. Transaction Information

Users must clearly describe the requested service or product and upload accurate pictures or videos where applicable.

3. User Conduct

• Users must adhere to all Arbiter rules and platform guidelines.
• Fraudulent, illegal, or prohibited transactions are strictly forbidden.
• Use of the platform for narcotics, money laundering, or illegal activities is prohibited.

4. Fees & Charges

Arbiter services are not free. Applicable service charges will be clearly displayed before transaction confirmation.

5. Disputes & Communication

During disputes or complaints, users must communicate respectfully. Vulgar or abusive language towards customer care is prohibited.

6. Escrow & Liability

Arbiter acts solely as a neutral intermediary providing escrow and dispute resolution services. Arbiter shall not be liable for loss of property or funds outside its mediation scope.

7. Refunds & Payment Release

• Refunds may be initiated if goods are not received within five (5) days after payment confirmation.
• Vendors may request payment release if the vendee fails to confirm delivery within three (3) days after delivery.
• Items must be inspected at delivery and returned immediately if they do not match the agreed description.

8. Delivery Responsibility

Vendors must ensure delivery confirmation through courier notification when handing over items to vendees.

9. Account Suspension & Termination

Arbiter reserves the right to suspend or permanently deactivate user accounts without prior notice if fraud or rule violations occur.

10. Legal Compliance

Arbiter may disclose user information to authorities upon receipt of a valid court order in fraud-related cases.

11. Account Deletion

Users may delete their accounts at any time provided there are no pending or unfinished transactions.

Last updated: April 2026